Trusted by organizations with 95%+ customer satisfaction score

How It Works

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Talk to one of our support managers.

A customer service manager with experience in your industry will work with you to understand your goals and create a work plan.

Maryna Paryvai, 2+ years of experience in managing growing ecommerce support teams. She created our tone of voice and brand perception analysis methods. Maryna’s Linkedin.

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Start free onboarding to get a feeling of the quality and transparency of the work.

Based on your needs, your manager will onboard and mentor a dedicated agent who passed our rigorous vetting process and extensive internal training. Together they will join the tools you use, study your support requests, resolution steps, and pick the company's voice and tone.

Valeria, 2+ years of experience in supporting growing ecommerce companies.

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Evaluate our work and (once happy!) sign a month-to-month contract.

By the end of the free onboarding, we are all set and handling your customer support requests. Ready to revise SLA/SOPs and make it official!

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Grow customers' loyalty and develop your business.

Great support is way more than ‘zero inbox’. Here's what your manager will be working on to help you continue improving customer service and business.

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Insightful reports shaped for your needs.

Key customer service metrics and insights presented on one interactive screen. Load and reply time, CSAT, cancellation and refund reasons, feature suggestions, customers' feedback, issues, improvement suggestions, and other meaningful data you may want to track. See a report example.

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Monthly quality audit.

In addition to key support metrics report and improvement suggestions, your manager will manually revise tickets and look for imperfections.

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Documentation setup and maintenance.

All docs needed for smooth operation and scaling - SOPs, SLA, FAQs, saved replies, knowledge base articles and more.

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Helpdesk setup and maintenance.

Per request, your manager can evaluate your needs and suggest the optional helpdesk software. Your team will also set up and maintain it for you.

Quality service, guaranteed

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Expertise

Dream Support managers have experience working with multiple growing eCommerce and SaaS companies, your future team has an excellent track record.

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Quality control

We constantly audit work quality and performance. You will receive insightful reports as well as improvement suggestions.

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Dedicated agents

Agents become a remote part of your in-house team.

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Best practices

Your manager will study your tasks and KPIs to implement optimal solutions that already proved effectiveness with other Dream Support clients.

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Data-driven

Your team will track key customer service and business metrics to support improvement suggestions with data.

See what our clients have to say

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Veronica and the rest of the Dream Support team have been phenomenal. With their help, we are now handling more support tickets than ever while lowering our response time and maintaining high-quality support.

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Matt Ronge
CEO of Astro HQ
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Dream Support team are marvelous. They are hardworking and have great attitude + work ethics. Thank you for providing great experience in supporting our customer.

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James and Elice
Founders of Color Therapy app
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Andrei and his team have been a vital and integral part of building the ClickCease customer base. By helping us with sales and support, Andrei has provided immense value.

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Ilan Missulawin
CMO of ClickCease
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The set up was smooth thanks to Veronica and Andrei, who thoroughly studied our tickets and existing processes. They helped us onboard the agents, who quickly got up to speed and are currently providing phenomenal support service.

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Nadya Nguyen
CEO of Hidrate Spark

Pricing

Manager + Agent

Dedicated agent mentored and audited by one of our experts

point-icon Support requests handling in accordance with SLA
point-icon Customer service KPI's and insights report
point-icon Monthly quality audit
point-icon Documentation setup and maintenance
point-icon Helpdesk setup and maintenance
$12 USD hourly rate
Per ticket pricing available on request
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Expert

Building custom solutions you need

$50 USD hourly rate
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Ready to get started?

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