Advanced customer support outsourcing and consulting
We combine leading practices in hiring, training, management and QA to build your strong remote support team
Unique methodology
We consistently research exceptional customer service in order to bring our clients leading industry practices and build quality customer service adaptive to growth. Our methodology, human relations, is focused on making customers seen, heard, understood while addressing their problems.
24/7 all set operation
We already have our agents trained before we launch with you. Each project is led with a team leader and a QA engineer who consistently audit quality. They also build a dedicated training program in order to speed up onboarding of upcoming members as you grow. Bring your customer service to the next level while saving time and good deal of stress.
"What matters most for me is that Dream Support took care of management and saved us the trouble of hiring and training new members, well, 9 times by now. Not to mention supervision and quality assurance."
Nadya Nguyen, CEO, Hidrate Spark
Seamless integration
Setting up is quick and magical - we join any tools you use for communication and support. Get a transparent, adaptive workflow with your remote team members.
"Dream Support joined Intercom and Slack right away, the whole support/communication thing was setup during the first week of free trial. Basically, all you need to do is send invites and, probably, add a channel."
Ilan Missulawin, CMO, ClickCease
What our clients have to say
Nadya Nguyen
The set up was smooth thanks to Veronica and Andrei, who thoroughly studied our tickets and existing processes. They helped us onboard the agents, who quickly got up to speed and are currently providing phenomenal support service.
Ilan Missulawin
CMO at ClickCease
Andrei and his team have been a vital and integral part of building the ClickCease customer base. By helping us with sales and support, Andrei has provided immense value.
James and Elis
Founders, Color Therapy app
Dream Support team are marvelous. They are hardworking and have great attitude + work ethics. Thank you for providing great experience in supporting our customer
This could be the beginning of a beautiful relationship
Start a free 30-day trial