10 must-read books to move your customer support career forward
Those who seek to improve are always in the lead and what is a better way to work on your skills than taking advice from an expert.
If you’re starting working in a customer service team or want to grow beyond your own agenda the quickest way to get it done is to learn from someone else’s previous experiences.
But how do you choose which books are the best, so you’re making the most out of your study time? We’ve compiled a list of 10 must-read customer support books; you wouldn’t want to miss out on:
1. Uncommon Service: How to Win by Putting Customers at the Core of Your Business
https://www.goodreads.com/book/show/11805131-uncommon-service?from_search=true&qid=OfwkXx9lPH&rank=1
2. The Art of Explanation - Making Your Ideas, Products and Services Easier to Understand
by Lee LeFever
3. The Effortless Experience: Conquering the New Battleground for Customer Loyalty
by Matthew Dixon, Nick Toman, Rick DeLisi
4. Chief Customer Officer 2.0: How to Build Your Customer
by Jeanne Bliss
5. The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
6. The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
by Robert Spector, Patrick D. McCarthy
https://www.goodreads.com/book/show/72723.The_Nordstrom_Way?from_search=true&qid=PwbRIITsVS&rank=1
7. The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
by Bill Price, David Jaffe
8. Hug Your Haters: How to Embrace Complaints and Keep Your Customers
by Jay Baer
https://www.goodreads.com/book/show/25734246-hug-your-haters?from_search=true&qid=5tRrUZDoap&rank=1
9. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
by Shep Hyken
10. Anything You Want
by Derek Sivers