Customer Service Outsourcing
– path to the success
The work will start from the onboarding process.
This is how it happens if you work with the Dream Support team:
1. We study all the FAQ/Helpdesk, get familiar with the product and related documents.
2. Gather information from any kinds of guides and tutorials available.
3. Solve tickets in a test mode, discuss them, check the results, correct mistakes.
4. Solve tickets in real time using internal notes before approval
5. Become a dedicated support team member