Dream Support is a customer service outsourcing and consulting company. We combine leading practices in hiring, training, management and QA to build your strong remote support team.
We consistently research exceptional customer service in order to bring our clients leading industry practices and build quality customer service adaptive to growth. Our methodology, human relations, is focused on making customers seen, heard, understood while addressing their problems.
24/7 all set operation
We already have our agents trained before we launch with you. Each project is led with a team leader and a QA engineer who consistently audit quality. They also build a dedicated training program in order to speed up onboarding of upcoming members as you grow. Bring your customer service to the next level while saving time and good deal of stress.
"What matters most for me is that Dream Support took care of management and saved us the trouble of hiring and training new members, well, 9 times by now. Not to mention supervision and quality assurance."
Nadya Nguyen, CEO, Hidrate Spark
Setting up is quick and magical - we join any tools you use for communication and support. Get a transparent, adaptive workflow with your remote team members.
"Dream Support joined Intercom and Slack right away, the whole support/communication thing was setup during the first week of free trial. Basically, all you need to do is send invites and, probably, add a channel."
Ilan Missulawin, CMO, ClickCease
What you'll get
Outsourced customer support can help you by taking care of the repetitive tasks like hiring, training and management of support team, that take a toll on your team's productivity.
Initially built to handle customer support for fast growing startups, our hiring, training, onboarding and quality assurance mechanisms are extremely flexible and equipped to prevent quality damage/loss.
We consistently research exceptional customer service in order to bring our clients leading industry practices and build quality service adaptive to growth.
Reduced overhead costs
Outsourced customer support relieves the overhead costs that come with scaling up, such as: rental costs, training expenses, management salaries, and more.
24/7 customer support
Outsourced customer support enables you to take care of your customers all of the time, no matter where they're located.
How we work
Study the product, FAQs, Help desk, guides or tutorials
Solve tickets in a test mode, discuss them, check the results, correct mistakes
Solve tickets in real time using internal notes before approval
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Dream Support is $3,50 per solved case
Not per response, not per hour, not per agent, just $3,50 per solved case period
The set up was smooth thanks to Veronica and Andrei, who thoroughly studied our tickets and existing processes. They helped us onboard the agents, who quickly got up to speed and are currently providing phenomenal support service.