2. Listen to social media
Use social monitoring tools to know where they talk about you. Gather opinions, engage in discussion, show that you care.
3. Think of incentives
Your support team can have an insight of what could serve as a catching incentive for new and existing customers.
4. Add a little extra
Same as with incentives, you can add a tiny extra with every purchase to make it unique. Surprise your customers by gifting something minor yet touching. Your support heroes are a good source of ideas.
5. Collect WOW stories
When your customers are wow'ed by your service, they can turn it viral. Or you can turn it viral - just collect your wow stories and share them.