Making business more human
Dream Support, a customer service outsourcing and consulting company, was founded to research exceptional customer service, develop methodology and build AI to complement exceptional human service.
The story started with the AI project, Iris - a chatbot designed to help ecommerce business sell and support through Facebook messenger. Having tested Iris, we found out that sufficient data for an AI to learn can only be driven from great human service.

Dream Support, an outsourcing company, was founded to research exceptional customer service. Our beloved clients and their heartfelt inhouse support have built the culture that our remote teams proudly inherit. Staying at frontlines with customers, we accumulate unique experience they share with us, each Dream Support member brings his interpretation of great service.

Our methodology, human relations service, is focused on making customers seen, heard, understood while addressing their problems. HRS combines best practices you can implement in the company operation and culture to build quality customer service adaptive to growth.

Dream Support today is an entire operation designed to research and implement great human service.
You know we are smacked right in the relationships renaissance, right?
Before the advent of mass production, mass distribution, and mass media, people all over the world used to know their butchers, bakers and candlestick makers by name. Humans were never mentally wired to trust and enjoy goods made by "unknown hands".

The growing divide between big national brands and their customers has been decades in the making. In the eyes of customers, old-fashioned companies don't listen, they advertise. They don't adjust to customers' needs, but try to sell something. They aren't flexible, because they have strict policies to ensure consistency and efficiency.

The innovations in digital, mobile and social technologies make direct interactions between businesses and customers fast and easy. It takes us back to the way the human species has always prospered, to intimate relationships built on trust and loyalty.

To make it happen, we started our customer service research. That's how Dream Support, a customer service outsourcing and consulting company, was founded.

We are based in Minsk, Belarus, the very geographical center of Europe. The country of European bisons is famous for its rich Hi-Tech infrastructure. Companies such as Wargaming, EPAM, PandaDoc, MSQRD, and others were founded and operate in Belarus.
Making people HAPPY is a real job.
When will you start?
We are looking for a full-time person who:
- can speak English freely and has outstanding writing skills.
- is patient and willing to help others.
- is interested in IT and ready to develop himself in different spheres such as sales, marketing, management etc.

What you'll be doing?
- help customers to be heard and loved.
- assist with tasks in sales, marketing, management and others.
- help Dream Support make outstanding service.

How to apply?
1. Please send an application letter that speaks to us to the email attached below. Introduce yourself as a colleague. Show us that future.
2. We value great writers, so please do take your time with the application. Forget that generic resume. There's no prize for being the first to submit!
3. Feel free to send along your VK or FB profiles, references and anything you think would help introduce yourself: your blog (if any), 3 books we should read etc.

Please send your application letters to
[email protected]