How does partnering with and outsourced customer service provider affect small business? First of all, it's valuable expertise. Small businesses sometimes don't have much experience with high quality customer support. Learning that will take some time, yet the owners need to forward all their effort into business growth. Another benefit is scalability and convenient scheduling. Customer service partner can quickly adapt to the company growth and hire+train new agents. It can also find agents that cover any time or day. 24/7 support is possible mostly with help of outsourcing partners. Cost saving is yet another huge benefit to small companies, because they can invest more into development.